Puerto Rico Freight Systems, Inc.

You don't trade service for economy when you ship with P.R.F.S.

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Customer Service Survey

Customer Service Survey

Dear Customer:

As the president of Puerto Rico Freight systems, Inc., I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

Michael Padilla
President

In your most recent customer service experience, how did you contact our representative?

In Person

By Telephone

Internet (email, etc.)

Through a Dealer / Retailer / Broker

Other

 

Strongly
Agree

Agree

Neutral

Disagree

Strongly
disagree

Sufficient information was available on the internet to solve my problem.

About how long did you have to wait before speaking to a representative?

I was taken care of immediately

Within 3 minutes

3-5 minutes

5-10 minutes

More than 10 minutes

Did our representative... (Select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalism

About how long did it take to get this problem resolved?

Immediate Resolution

Less than a day

Between 2 and 3 days

Between 3 and 5 days

More than a week

The problem is still not resolved

How many times did you have to contact customer service before the problem was corrected?

Once

Twice

Three times

More than three times

 

Very
Satisfied

Somewhat
Satisfied

Neutral

Somewhat
Dissatisfied

Very
Dissatisfied

Overall, how satisfied
are you with the customer service experience?

If you were less than totally satisfied, what could have been done to serve you better?

 

Contact:

Name:

Company:

email:

Thank you for your feedback. We sincerely appreciate your opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please contact:

Puerto Rico Freight Systems, Inc.
P.O. Box 9081
San Juan, P.R. 00908
Tel. (787) 793-8575
Fax: (787) 793-8717
Email:
info@prfs.com

 

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