Puerto Rico Freight Systems, Inc.
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Customer Service Survey
Customer Service Survey

Dear Customer:

As the president of Puerto Rico Freight systems, Inc., I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,

Michael Padilla
President

In your most recent customer service experience, how did you contact our representative?
In Person
By Telephone
Internet (email, etc.)
Through a Dealer / Retailer / Broker
Other
 
Strongly
Agree
Agree
Neutral
Disagree
Strongly
disagree
Sufficient information was available on the internet to solve my problem.
About how long did you have to wait before speaking to a representative?
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
Did our representative... (Select all that apply)
Quickly identify the problem
Appear knowledgeable and competent
Help you understand the cause and the solution to the problem
Handle issues with courtesy and professionalism
About how long did it take to get this problem resolved?
Immediate Resolution
Less than a day
Between 2 and 3 days
Between 3 and 5 days
More than a week
The problem is still not resolved
How many times did you have to contact customer service before the problem was corrected?
Once
Twice
Three times
More than three times
 
Very
Satisfied
Somewhat
Satisfied
Neutral
Somewhat
Dissatisfied
Very
Dissatisfied
Overall, how satisfied
are you with the customer service experience?
If you were less than totally satisfied, what could have been done to serve you better?
 
Contact:
Name:
Company:
email:

Thank you for your feedback. We sincerely appreciate your opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please contact:

Puerto Rico Freight Systems, Inc.
Rafael Picón
P.O. Box 9081
San Juan, P.R. 00908
Tel. (787) 793-8575
Fax: (787) 793-8717